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TKI® Conflict Management Training
Harnessing conflict in the workplace
Learn how to deliver fast and effective conflict resolution with the Thomas–Kilmann Conflict Mode Instrument™ in just one day on this virtually-delivered program.
Overview
Although you require no formal training for the TKI, our one-day virtual course will show you how to use this conflict-resolution model to deal positively with conflict. Equipped with these practical skills, you will be able to facilitate others to apply different conflict-handling styles according to the situation. By showing people alternative ways to resolve conflict, rather than always reverting to their default conflict-resolution strategy, you will empower them to seek positive outcomes from conflict situations, boosting productivity and reducing the need for mediation.
Upon completion of this one-day course you will be awarded a certificate to mark your newly acquired expertise.
What you will learn
- Differing perceptions of conflict in the workplace and how to recognise conflict
- The TKI conflict resolution model and its five conflict-handling styles
- Strategic ways to resolve conflict using practical exercises
- Simple exercises to enable you to run your own conflict management course with the TKI tool
- Conflict management success stories
Learning approach
This is an interactive virtual workshop using a lively, interactive approach to learning, with role-play exercises, prompt cards and an engaging mix of group and individual working.
As with our in-person programs, this virtual workshop is designed to accommodate different learning styles and involve reflection, different types of interaction and self-study with regular breaks to help manage your concentration.
Course benefits
- Immediately acquire the skills to assess and respond to conflict in the workplace, with individuals and teams
- Increase awareness of your own and others' natural styles of conflict management
- Get five practical, situation-specific approaches for effective conflict-resolution using the five TKI conflict-handling styles
- Learn how to use conflict as a positive driver of innovation, rather than a destructive experience best avoided
This course is for
- HR managers
- Line managers
- Team leaders
- Consultants and coaches
Public TKI® Training Programs are available virtually.
Want us to come to you? Contact us to discuss a virtual or in-person Training Program exclusive to your organisation.
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